Frequently asked questions

It combines functional testing with basic health screening, including blood pressure and relevant medical-history review. It is not a comprehensive doctor medical examination and does not replace one when required.

Relevant history and a blood pressure reading help the clinician plan safe testing and interpret the result in context. We explain what information is collected and what the employer-facing report will cover.

No. Basic eyesight testing, drug and alcohol testing, and additional role-specific testing are requested additions. We agree the requirements and scope before quoting; each addition has a separate fee that depends on the agreed scope and is confirmed before booking.

Yes. A position description and details of actual lifting, postures, repetition, equipment and conditions help us select relevant tests. We can discuss a job demand analysis if the demands are unclear.

PEFA stands for pre-employment functional assessment. It assesses a candidate’s functional ability against the physical demands of a proposed role.

Appointment length and report timing depend on the role, the tests requested and the information available. We confirm both at booking rather than promise a fixed turnaround.

No. We report observed function against the supplied role demands and any practical risk-reduction options. The employer makes the hiring decision and considers its wider legal and workplace responsibilities.

No. Health screening and functional testing do not replace medical certification. For a NSW workers compensation claim, the treating practitioner is responsible for the certificate of capacity. HA's report adds task-focused functional information for the support team.

It records what was observed within the agreed tests, relevant limits and practical recommendations. It should be read with treating advice and the demands of the actual role.

FCA stands for functional capacity assessment. FCE stands for functional capacity evaluation. The agreed assessment scope, relevant job demands and safe test limits determine what HA assesses and reports.

Send the work question, role or proposed duties, relevant task demands and any current treating advice that can be shared with consent. We confirm the assessment scope and the intended report audience before testing.

No. It records observed performance within safe test limits at a point in time. The report explains relevant abilities, limits and practical options; it should not be treated as a guarantee of future performance.

No. It describes the job. A separate assessment and relevant treating advice are needed to understand an individual's ability.

Sometimes, if tasks and conditions are genuinely comparable. We will identify site variations and propose extra observations when needed.

JDA stands for job demand analysis. It documents the tasks and demands of a job; it does not assess an individual’s health or decide their medical fitness for work.

A position description, site location, work hours and access to someone who knows the real tasks are useful. We also ask about peak demands, equipment and variation across shifts or sites.

It gives a shared description of the work for role-matched assessments, task redesign and suitable-duty discussions. It does not assess an individual's health or decide their fitness for work.

No. Ergonomics also applies to benches, tools, production lines, vehicles and other physical work settings.

Sometimes equipment helps, but recommendations should follow the actual task and worker consultation. Layout, duration, workflow and adjustability may matter as much as the chair.

Yes, where the format and location suit the question. We can discuss home workstations, production tasks and other physical work settings, then agree whether observation should be onsite or by video.

The agreed output can summarise observed setup and work patterns, practical adjustments, equipment considerations and who should trial or review each action. We confirm the deliverable before the visit.

We focus on task-specific instruction and agreed workplace controls. We can discuss the documentation your organisation needs, but a certificate alone is not proof that a task is safe.

No. Where design or equipment is needed to control risk, instruction is a supporting measure rather than a substitute.

Yes. We ask to observe representative tasks and understand the loads, layout, equipment and work pace so instruction reflects the controls people actually use.

Tell us which tasks, incidents or worker concerns prompted the request and who will attend. We can then agree whether a task review, control changes, practical instruction or a combination is appropriate.

No program can promise that. Its role is movement preparation and wellbeing; work hazards still require suitable risk controls.

We plan options and encourage anyone with an injury or health concern to seek individual clinical advice before participating.

Session length and frequency depend on the shift, available space, work demands and workforce. We agree a practical format when scoping the program.

A group routine is not individual treatment. We provide suitable options and ask anyone with an injury or health concern to seek individual clinical advice before taking part.

In a NSW workers compensation matter, the insurer engages and pays the approved provider for agreed services. The worker should be consulted about the provider.

No. Treating practitioners provide medical advice and certificates. Our consultants help translate that advice and workplace information into practical recovery planning.

Raise the question when recovery at work is not progressing, duties are unclear or several parties need coordinated planning. In a NSW workers compensation matter, discuss referral and funding with the insurer.

Yes. A worker can tell the insurer they would prefer HEALTH ABILITY and can ask about availability. The insurer considers and arranges an approved referral; a request alone does not confirm an appointment or funding. Read the worker guide.

The relevant treating practitioner considers an individual worker's current capacity and proposed duties. A task register supplies useful detail; it is not an approval in itself.

Review it when tasks, equipment, locations or work patterns change, and when feedback shows a listed duty is no longer realistic.

A register describes possible tasks and adjustments across a workplace. An individual plan selects duties for one worker using current capacity information, treating advice and the circumstances at that time.

Usually the register can be developed alongside normal operations. We agree which tasks need observation and how to involve supervisors and workers without disrupting essential work.

It is linked to a defined work goal, relevant task demands and clinical review. General exercise may be included, but the plan should answer the work question.

The agreed scope and goals determine review points. We report progress and limitations rather than promise a fixed return date.

We clarify the role demands and agree goals with the person and relevant treating or rehabilitation team. In a compensation matter, insurer approval and funding arrangements are confirmed before the program starts.

We describe attendance, task-related activities, observed progress and remaining limits against the agreed goals. A progress report does not replace a treating practitioner's certificate of capacity.

No. The physiotherapist decides whether video is safe and clinically appropriate for the individual and may recommend in-person review.

We can discuss onsite delivery across Sydney metro and surrounding regions, subject to clinical suitability, location and current availability.

A private space, reliable connection and a device that can support video are helpful. We confirm any movement space or other preparation when booking, and change format if video is not clinically suitable.

We explain what information is needed for the agreed workplace purpose and seek appropriate consent before sharing. The employer should receive relevant work advice, not a full clinical history by default.