Flexible allied health delivery
Physiotherapy support where it fits
HEALTH ABILITY can discuss physiotherapy by secure video or at a Sydney worksite when clinically suitable. The format follows the person's needs, the question to be answered and the availability of safe, private facilities.
Choose the right format
We consider the purpose of the consultation, what can be assessed safely, privacy, equipment and whether in-person care is needed. Telehealth is suitable for some questions and unsuitable for others.
Workplace context matters
Onsite support can help connect clinical advice to real tasks and work conditions. Depending on scope, it may sit alongside ergonomic review, functional assessment or a wider injury prevention program.
What a consultation may include
Depending on the presentation and agreed scope, a physiotherapist may take a history, observe movement, discuss symptoms and function, provide advice, plan exercises and recommend follow-up. Onsite care may add direct observation of tasks and the work environment. Some conditions need hands-on or other in-person assessment; a clinician will advise when telehealth is not suitable.
Our delivery process
- Triage. Discuss the clinical question, location, urgency and whether video or onsite assessment is suitable.
- Arrange. Confirm consent, privacy, facilities, technology or site access, fees and any required insurer approval.
- Consult. A physiotherapist assesses within the limits of the chosen format and explains the findings and plan.
- Follow up. Document advice and arrange review, referral or in-person care when indicated.
Privacy and clinical suitability
Telehealth should protect confidentiality and meet the same professional standard as in-person care. A video call is not a substitute when physical examination or treatment is needed. We confirm how information is shared with an employer or insurer, where relevant, and seek appropriate consent.
Further guidance: Ahpra telehealth guidance for practitioners.
Questions employers ask
Can every injury be assessed by video?
No. The physiotherapist decides whether video is safe and clinically appropriate for the individual and may recommend in-person review.
Can HA visit our site?
We can discuss onsite delivery across Sydney metro and surrounding regions, subject to clinical suitability, location and current availability.
What does a worker need for a video appointment?
A private space, reliable connection and a device that can support video are helpful. We confirm any movement space or other preparation when booking, and change format if video is not clinically suitable.
Will the employer receive clinical details?
We explain what information is needed for the agreed workplace purpose and seek appropriate consent before sharing. The employer should receive relevant work advice, not a full clinical history by default.
Agree access and scope
Tell us the location, workforce need and preferred timing. We will confirm service availability, the proposed approach and fees before booking. For workers compensation matters, the relevant approval and funding arrangements need to be confirmed.