Your provider request
How to request HEALTH ABILITY
You can ask your insurer to consider HEALTH ABILITY as your workplace rehabilitation provider. We can explain our services and current availability, then help you understand the referral steps.
Four practical steps
- Talk with us. Ask whether we can support your location and circumstances. We will explain what rehabilitation support may involve.
- Tell your insurer. Let your case manager know you would like to request HEALTH ABILITY as your preferred workplace rehabilitation provider.
- Confirm arrangements. The insurer discusses the request and arranges engagement, scope and funding for agreed services.
- Start with clear expectations. Once engagement is confirmed, your consultant explains the first appointment and how the team will work with you.
Words you can adapt
I would like to request HEALTH ABILITY as my preferred workplace rehabilitation provider. Please discuss my request with me and let me know the steps needed to arrange a referral. HEALTH ABILITY can be reached on 02 8317 7777 or at help@healthability.com.au.
This is wording for you to use if helpful. It does not itself transfer your case, appoint HA or guarantee funding.
Questions people often ask
Can I talk with HA first?
Yes. We can explain our approach, service area and the referral process before you make a request.
Who pays for rehabilitation services?
The insurer engages the provider and pays for the agreed services. HA will confirm arrangements before services start.
What if I already have a provider?
You can raise a request for a different provider with your insurer and explain your concerns and what support you need. Read our guide to requesting a change.
Speak with us
Call 02 8317 7777 or email help@healthability.com.au. Please avoid sending claim and medical documents through ordinary email until we advise how to share them securely.