If you want to discuss a different provider

It is reasonable to ask questions when rehabilitation support is not working for you. NSW guidance says you should have an opportunity to refuse or request a different workplace rehabilitation provider.

Talk with our team

Start with what you need

Write down what is difficult, what you have already raised and what you would like to change. You might want clearer communication, help understanding suitable duties, or a plan that better reflects your current situation. You can speak with your insurer case manager about these concerns.

Ask about HEALTH ABILITY

If you would like to request HA, tell your insurer case manager and ask what steps are needed. We can explain our service, Sydney-area availability and how a consultant would work with you if engaged. A request is considered through the insurer’s process; it does not automatically change your provider.

Keep your care moving

Ask who will coordinate the next steps while your request is considered. Continue to discuss medical questions with your treating practitioner. If you need help understanding the provider process, call our team or read SIRA’s guide.

Talk with us first

Call 02 8317 7777 to discuss whether HA may be suitable for your circumstances.