When to refer

Consider a workplace rehabilitation referral when recovery at work is not progressing as expected, suitable duties are unclear, the injury or work circumstances are complex, or communication and other barriers need coordinated support. SIRA says the insurer discusses the need for referral and choice of provider with the worker and relevant support team before engaging an approved provider. See SIRA referral guidance.

How HEALTH ABILITY can help

Depending on the agreed referral, support can include reviewing work demands and capacity information, identifying suitable duties and adjustments, developing a recovery-at-work plan with the relevant parties, coordinating communication, and monitoring progress. Related services include functional capacity assessments, job demand analysis, suitable duties registers and work conditioning. We confirm the scope and any required approval before services begin.

A clear referral pathway

1. Discuss the need and provider choice. Consult the worker and employer, and involve the treating doctor where appropriate.
2. Submit the online referral. Describe the work location, referral question, requested service and case manager contact details through the form.
3. Agree the scope. We clarify the work question, available information, service area, approvals and reporting expectations.
4. Coordinate the plan. Once engaged, we work with the worker and relevant parties, report against agreed goals and raise material changes.

Open the online referral form

Accreditation and outcomes

HEALTH ABILITY is NSW Workplace Rehabilitation Provider #752. Check SIRA's provider information.

92% return-to-work rate in HEALTH ABILITY's latest reported year. This internal outcome figure was supplied by HEALTH ABILITY; the exact reporting period and measure are being checked.

Questions insurers ask